Our Promise
At Misharu we are dedicated to service excellence. As our customer, we recognise that you are the heart and soul of our business and as such, we are committed to providing you with not only the best quality products, but the best quality service too.

Ordering and Delivery
Orders can be made telephonically, by e-mail, facsimile or post. Once we are in receipt of your order, delivery will take place within 14 working days. If for any reason we are unable to fulfill your order within this time scale, we shall contact you to advise you of the expected delay.

Payment
We accept all forms of payment:- all major credit and debit cards, postal orders, cheque and bank drafts.

Returns Policy
All our products carry a money-back-guarantee as we want you to be totally satisfied with your purchase. If for any reason, you are not be completely satisfied with your purchase, we offer you the option to return the product to us within 14 days of delivery. We will either exchange it for you or provide you with a full refund. This returns policy does not apply to personalised goods or goods made to customer specifications.

We will make every effort to get your refund to you in the shortest possible time, this should take a maximum of 10 working days. Refunds on purchases made with a credit card will be posted to the original credit card used at the time of sale. Customers' statutory rights are unaffected.

Returns Instructions

• A Returns Form will be included with your order. Complete the form indicating whether you would like a refund or exchange.
• Package the merchandise to prevent damage, enclosing the Returns Form. Send the merchandise using registered post or another secure method of delivery.

Please note that the return costs are not prepaid. Postage or other return costs will be the customers responsibility and will be reimbursed by us only in the case of damaged, faulty, incorrectly supplied goods. You must return the goods, together with their packaging, in the same condition as supplied to you. If you have any further questions about our returns policy please contact us via e-mail at returns@misharu.com